Privacy Policy of Tropica Aquarium Plants A/S
In the Privacy Policy of Tropica Aquarium Plants A/S you will find information on which personal data we collect about you, why we collect personal data and what we as data controller use the collected personal data for.
1. Generally
1.1. This Privacy Policy applies to the personal data you provide to us and/or we collect about you when you are a customer or supplier of Tropica Aquarium Plants A/S.
It also applies to the personal data you provide to us and/or we collect about you when you visit and use our website, social media, mobile applications, programmes, services and tools, regardless of how you access or use them, including via mobile devices.
2. Data controller
2.1. Tropica Aquarium Plants A/S is the data controller of the personal data being processed about you. The company information of Tropica Aquarium Plants A/S is as follows:
Tropica Aquarium Plants A/S
Mejlbyvej 200
8250 Egå
Denmark
Company reg. (CVR) no. 87371417
Email: tropica@tropica.dk
Tel.: +45 8622 0566
2.2. When processing personal data, we will comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or the "GDPR"), as well as with the Danish data protection rules in force from time to time.
3. Processing of personal data
3.1. If you are a customer
3.1.1. If you are a customer, including if you have access to a distributor login on our website or via app, or if you contact us, we will process your general personal data in order to process your query and, if relevant, enter into and perform our obligations under an agreement with you.
Depending on the circumstances, we will process your ID, contact and professional details, including your name, email address, address, telephone number, photo, position or title, information about our business relationship and language preference. In addition, we may process data about financial matters such as currency preference, prior purchases, payment history, payment details as well as credit rating. If you have access to our distributor login, we will also process account details, including access information.
If necessary in order for us to perform our obligations under the agreement with you, we will process supplementary data obtained from third parties.
The legal basis for processing is article 6(1)(b) of the GDPR.
3.1.2. In some cases, we will use your personal data to send out customer surveys by email as we have a legitimate interest in improving our products and services. We process the feedback you give.
The legal basis for processing is the legitimate interests principle of article 6(1)(f) of the GDPR.
3.2 If you are a supplier
3.2.1. If you are a supplier, we will process your general personal data in order to enter into and perform our obligations under an agreement with you.
Depending on the circumstances, we will process your ID, contact and professional details, including your name, email address, address, telephone number, photo, position or title, information about our business relationship and language preference. In addition, we will process information about financial matters, including currency preference and payment details.
If necessary in order for us to perform our obligations under the agreement with you, we will process supplementary personal data obtained from third parties.
The legal basis for processing is article 6(1)(b) of the GDPR.
3.3. If you visit our website, interact with us on social media, mobile applications or other services or participate in an event held by us
3.3.1. If you visit our website, we will process different personal data about you such as your IP address, language preference, location, and search and purchase history. The purpose of our processing is to improve the website user experience, prepare website usage statistics and perform personalised marketing of our products on our website, visa social media, etc. For that purpose we use cookies.
For more details about our and third parties’ use of cookies on our website, see our cookie policy here.
The legal basis for processing with a view to improve the website and user experience is the legitimate interests principle of article 6(1)(f) of the GDPR. For the purpose of preparing usage statistics and performing personalised marketing, we will process your personal data on the basis of article 6(1)(a) of the GDPR on consent. You may withdraw your consent at any time, please refer to our cookie policy.
Our website uses plugins from Facebook and YouTube. We have joint data controller liability with Facebook and YouTube for the collection of your personal data on our website. Information about the joint data controller liability is available here:
Facebook: https://www.facebook.com/legal/terms/page_controller_addendum
YouTube: https://business.safety.google/gdprcontrollerterms/
3.3.2. If you visit our social media profiles, we will process the personal data on your profile, your use of our social media profiles, and the personal data you choose to share with us, including pictures and video. When you contact us via the social media, we will process the personal data involved in our communication with you.
The legal basis for processing is the legitimate interests principle of article 6(1)(f) of the GDPR as we have a legitimate interest in gaining knowledge about visitors on our social media pages and in responding to people who contact us via the social media.
We have joint data controller liability with the social medias for the collection of your personal data. Information about the joint data controller liability is available here:
Facebook: https://www.facebook.com/legal/terms/page_controller_addendum
LinkedIn: https://legal.linkedin.com/pages-joint-controller-addendum
Instagram: https://www.facebook.com/legal/terms/page_controller_addendum
YouTube: https://business.safety.google/gdprcontrollerterms/
Twitch:
TikTok: https://ads.tiktok.com/i18n/official/policy/jurisdiction-specific-terms
Pinterest:https://business.pinterest.com/de/pinterest-advertising-services-agreement/united-states-of-america/
Twitter(X.com): https://gdpr.twitter.com/en/controller-to-controller-transfers.html
In general, reference is made to the social media privacy policies where further information on how they process your personal data is available.
3.3.3. If you use our app, we will process personal data about your name, email address, telephone number, language preference, date of birth, gender, pictures, location data and your use of our app in order to set you up as a user and deliver the app to you, and as we have a legitimate interest in gaining knowledge about how the app is used.
The legal basis for processing is article 6(1)(b) of the GDPR and the legitimate interests principle of article 6(1)(f) of the GDPR.
3.3.4. If you give your consent to receive marketing material from us per email or app, we will process your personal data in order to manage your consent and send you personalised offers and special campaigns.
Depending on the circumstances, we will process your ID, contact and professional details, including your name, email address, telephone number, position or title, information about our business relationship, language preference and search and purchase history.
The legal basis for processing is article 6(1)(a) of the GDPR on consent. You may withdraw your consent at any time by clicking the link at the bottom of any of the marketing emails you receive from us, by changing your settings in the app or by writing us at marketing@tropica.com.
3.1.5. If you participate in an event held by us, including an online event, depending on the circumstances we will process your ID, contact and professional details, including your name, email address, telephone number, position or title, information about our business relationship, language preference and social media profiles in order to perform our obligations under the agreement with you concerning your participation in the event in question and for the purposes of our legitimate interest in event administration and organisation.
The legal basis for processing is article 6(1)(b) of the GDPR and the legitimate interests principle of article 6(1)(f) of the GDPR.
3.3.6. If you participate in a competition held by us, we will process your personal data on your name, email address, social media profiles, address and telephone number in order to perform our obligations under the agreement with you concerning your participation in the competition, in order to contact you in case you win and for the purpose of our legitimate interest in competition administration and organisation. In case you are the winner of a competition, we will publish your name.
The legal basis for processing is article 6(1)(b) of the GDPR and the legitimate interests principle of article 6(1)(f) of the GDPR.
3.3.7. If you participate in one of our market research surveys, we will process different personal data about you such as your name, address, email address, age, gender, social media profiles, marital status, income, educational level, household, location data, IP data and any feedback you give.
The legal basis for processing is article 6(1)(a) of the GDPR on consent. You may withdraw your consent at any time by writing us at marketing@tropica.com.
3.4. Processing personal data for other purposes
3.4.1. If we want to process your personal data for purposes other than those they were collected for, we will inform you in advance and, where necessary, request your consent. However, we will always obtain your consent to process your personal data for marketing purposes.
4. Profiling
4.1. If you have given your consent to receive marketing material, we make use of profiling in order to target the marketing material we send to you.
You may withdraw your consent to receive marketing material at any time.
5. Sharing your personal data
5.1. Where necessary, reasonable and relevant, we will share your personal data with group companies, suppliers and partners assisting us in our business and, thus, the service we provide to you. This means, by way of example, that we may share your data with our service providers, technical support and bankers. If the recipient is a data processor, the personal data will be processed only on our behalf and in accordance with our instructions.
5.2. We may also share your personal data with other third parties if we are ordered to do so or if such sharing takes place in the course of the service we provide to you. By way of example, we may share such data with the Danish Tax Agency and other public authorities.
6. Data transfers to non-EU/EEA countries
6.1 In some cases, we will transfer your personal data to non-EU/EEA countries. We will do so when we use data processors in non-EU/EEA countries. Such transfers will take place in compliance with the GDPR, for example through the use of the European Commission's standard contractual clauses, on the basis of European Commission Adequacy Decisions, or on the basis of the recipient’s adherence to the EU-US Data Privacy Framework.
7. Protecting your personal data
7.1. Your personal data will be kept in a safe place and protected by appropriate technical and organisational security measures.
We will keep your personal data on restricted access computers which are placed in controlled facilities, and our security measures are regularly checked to ensure that personal data are safe and your rights as a user are safeguarded. However, we are unable to guarantee 100 % security for data transfers via the internet. This means that there may be a (limited) risk of unauthorised access to data during transmission and in electronic storage.
7.2. We will keep your personal data for as long as necessary to fulfil the purposes for which the personal data are processed. As a general rule, if you are a customer or supplier, we will erase your personal data no later than five years after the expiry of the calendar year in which the customer/supplier relationship ended, unless we have a legitimate interest in keeping them longer, including in order to establish a legal claim, or are required or entitled under special rules to keep them longer.
8. Your rights
8.1. You have the following rights concerning our processing of your personal data:
- You have the right to request access to, rectification or erasure of the personal data we process about you. If so requested by you, we will erase the personal data without undue delay, unless we are allowed to continue processing on another legal basis.
- You also have the right to object to our processing and to restrict the processing of your personal data. If you object to processing or if you wish to restrict processing, this may affect our possibility of dealing with any queries received from you and entering into and performing our obligations under an agreement with you.
- In particular, you have an unconditional right to object to our use of your personal data for marketing purposes.
- If your personal data are processed based on your consent, you have the right to withdraw consent at any time. If you decide to withdraw consent, this will not affect the lawfulness of the processing carried out before you withdrew consent.
- You have the right to receive in a structured, commonly used and machine-readable format the personal data which you yourself have provided to us (data portability).
Please note that these rights may be subject to conditions or restrictions laid down by law.
8.2. If you have any questions to our Privacy Policy or our data processing or if you want to exercise one or more of your rights as described above, please contact Tropica Aquarium Plants A/S at marketing@tropica.com or tel. +45 8622 0566.
If you contact us, please make sure that you provide us with sufficient information, including your name and email address, to enable us to identify you and respond. We will respond as soon as possible.
8.3. You may lodge a complaint about our data processing with the Danish Data Protection Agency. The Agency's contact details are available at www.datatilsynet.dk.
9. Changes to the Privacy Policy
9.1. We reserve the right to update and change this Privacy Policy as and when needed.
10. Latest version
10.1. This Privacy Policy was last updated on 16.04.2024.
